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Shipping policy – V Welt
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For a Better Life
Free Shipping | Germany: 50€ | EU: 100 €

Shipping policy

Shipping Conditions

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Domestic Shipping Costs and Estimates

  • Calculated Shipping Costs: Shipping costs for your order will be calculated and displayed at checkout.

  • Flat Shipping Rate:

    • We offer shipping within Germany starting from €3.55.
    • We offer shipping to the EU starting from €4.21.
    • Free shipping for orders over €50 within Germany.
    • Free shipping for orders over €100 within the EU.

Local Delivery

  • Free local delivery is available for orders within the Düsseldorf city center.
  • Deliveries are made on weekdays between 08:00 and 16:00. We will contact you via SMS using the phone number provided at checkout to notify you on the day of our arrival.

International Shipping

  • We offer international shipping.
  • Your order may be subject to import duties and taxes (including VAT) which are levied once the shipment reaches your destination country. V Welt is not responsible for these charges, and they are your responsibility as the customer.

How to Check the Status of My Order

  • When your order has been shipped, you will receive an email notification with a tracking number to check the status. Please allow 48 hours for tracking information to become available.
  • If you do not receive your order within 30 days of receiving your shipping confirmation email, please contact us at info@vwelt.de with your name and order number, and we will address the issue.

Shipping to PO Boxes

  • We ship to PO boxes.

Refunds, Returns, and Exchanges

  • For detailed information, please refer to our Return Policy.
  • We accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus the shipping costs. Return shipping costs are the customer’s responsibility.
  • If your order arrives damaged in any way, please email us as soon as possible at info@vwelt.de with your order number and a photo of the item’s condition. We will handle these on a case-by-case basis but will do our best to work towards a satisfactory resolution.

For any further questions, feel free to contact us at info@vwelt.de.